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Terms & Conditions

Terms and Conditions

1st Scope

For business relations, Esiamcenter Trading Co., LTD and the customer accept these general terms and conditions. Opposing or deviating from these terms and conditions acknowledges Esiamcenter Trading Co., LTD and does not contradict them explicitly. Conflicting terms and conditions of the customer are only valid if Esiamcenter Trading Co., LTD expresses written consent.

2nd Conclusion

The presentation of products in our online shop is not a legally binding offer but an online-catalog. After you have entered your personal data and sent your order by clicking the button in the final step of the ordering process, a binding order in your shopping basket is entered. The confirmation of the order follows immediately after sending the order. The purchase comes with our order confirmation or delivery of goods. If you receive an order confirmation within 3 weeks or delivery from us, you are no longer bound to your order. The contract will be filed. You can see the general contract conditions at any time here and save them on your computer or print them. The actual order will be sent via email, plus you can find it in our customer login area.

3rd Partial deliveries

We are entitled to partial delivery if this is acceptable to you. Additional delivery charges arise only by express agreement.

4th Retention of title

The delivered goods remain our property until full payment.

5th Revocation:

5.1 Right of revocation
You may declare the revocation of your contractual statement in text form (e.g. letter, email) or by returning the merchandise within 2 weeks. The revocation does not have to contain any grounds. We will forward revocation instructions to you again in text form. The revocation period commences the day following the receipt of merchandise and the revocation instructions in text form. The time-limit shall be deemed to be observed by the timely dispatch of the declaration of revocation or the return shipment. The revocation is to be addressed to:
Esiamcenter Trading Co., Ltd. 99/59 Soi Onnutt 74/3-1 Pravet / Pravet 10 250 * Bangkok, Thailand E-mail: info at esiamcenter.com

The right of revocation does not apply to contracts for the supply of goods produced according to customer specifications, or clearly tailored to personal needs, or by reason of their quality are not suitable for return, or may spoil quickly, or whose expiration date would be exceeded, or for the delivery of audio or video recordings, or software where the seal on the data carriers has been broken by the consumer, or for the delivery of newspapers, periodicals, and magazines.

5.2 Consequences of revocation

In case of a valid revocation, all mutually received performances, as well as emoluments taken (e.g. interest), if applicable, are to be restituted by either side. If you are unable or partially unable to restitute the merchandise to us or can only restitute it in a deteriorated condition, then you have to insofar compensate for its value where applicable. This does not apply if the deterioration is exclusively due to examining the merchandise – as for instance, in a retail store – or putting the merchandise to its intended use. Things that can be shipped by parcel are to be returned at your risk; parcel fee will be not returned or covered by us. Things that cannot be shipped by parcel will be picked up. You are obliged to bear the costs of the return shipment if the merchandise delivered corresponds to the merchandise ordered and if you have, at the date of the revocation, not yet rendered consideration or given a part payment. In all other cases, the return shipment for you is free of charge. All reimbursement obligations must be fulfilled within 30 days of the declaration of revocation.

5.3 Refunds & Exchange:

Bought Wrong Item: You may request an exchange or a Store-Credit if you bought a wrong item, but you will not be eligible for a refund. You must inform our service team within the first 15 days of delivery. Buyer is responsible for the return shipping fee; no restocking fee is required. We will not reimburse the return shipping fee. Shipped Wrong Item: If we have mistakenly shipped a wrong item, we will reship the correct item as soon as possible. You must inform our service team within the first 15 days of delivery. Depending on the type of item, we may request for photographic proof, or we may request for the wrong item to be returned. We will reimburse the return shipping fee. Wrong Address & Undeliverable Address: If buyer informs us that you provided a wrong shipping address, we will try to intercept the order, but we cannot guarantee it, because we ship orders very quickly. If buyer has provided a wrong address and if the order is returned to us, buyer may request for a reshipment or a Store-Credit. The buyer is responsible for the reshipping fee. We are not responsible for anything if buyer has provided a wrong address and the order is not returned to us. If the order is returned to us due to undeliverable address (or other unknown reasons), buyer may request for a reshipment or a Store-Credit. Buyer is responsible for the reshipping fee. No refunds will be given if Package is refused by recipient or in case of Incorrect or outdated delivery address, incorrect address format, including any form of a PO Box address, package refused by recipient, or products returned in a used or damaged condition. Note: The full refund will only be made after we have received the returned shipment, except if the package has been lost in transit. Delivery delays: eSiamCenter Trading Co., LTD ships buyers' items as quickly as possible, in most case within 24h. We cannot control the processing time by buyers' postal service and custom declaration in buyers' country. If the buyers' parcel doesn't arrived within 30 days, we'll file a lost parcel investigation. The buyer will get a full refund in case the parcel is lost. No refunds will be given in case of delays caused by postal service or local custom declaration.
- End of the revocation -

6th Warranty:

The warranty is subject to legal provisions, but we, in the event of a shortage of goods of your choice, will repair once. If the repair is unsuccessful or if the product also defective, you can use the goods and refund the full purchase price or keep the goods and the purchase price. For information about any manufacturer's warranties, please see the product documentation.

7th Privacy Policy

It is perfectly safe to shop at Esiamcenter Trading Co., LTD, because your safety is our top priority. Our servers use advanced encryption technology SSL (Secure Socket Layer) with 256 bit technology. This means all your order information (such as payment information, name and address) can only be viewed by Esiamcenter Trading Co., LTD . This information can, therefore, not be read by unauthorized parties during transmission on the Internet.

For your protection, in addition to the address data stored in your order, the date and time and use of your IP address is also protected.
We use your data exclusively for processing your order. All customers will be in compliance with relevant regulations of the Federal Data Protection Act (Act) and the Teleservices Data Protection Act (TDDSG) and processed by us.
You always have a right to free information, correction, blocking, and deletion of your stored data. Please contact us or send us your request by mail or fax.
We never share your personal data, including your home address and e-mail address, without your explicit and revocable consent to third parties. Excluded from this are our service partners, who need to process the order transmission of data (e.g. the staff responsible for the shipping company and the staff responsible for processing payments) and for default in payment, the company forum collection to assert and enforce our demands.
In these cases, the amount of transferred data is limited to the minimum required.
This data about your customer information is stored in the cookie only at your request, which can then be accessed during subsequent visits. The data stored in a cookie saves you the trouble of filling out the forms and can be used for the shopping cart feature. You can manage it in your browser program to accept cookies from this site and, if necessary, block.
When registering for our newsletter, we store your email address for purposes of advertising and market research. In this shop, your email address is stored in the cookie information on the contents of your shopping cart, which can be accessed during your next visit. If you register with us or place an order, we need your customer data. If you are a customer / client, you can simply log on your e-mail address and personal password. The data stored in a cookie saves you time when filling out the forms. The cookies have an expiration time of 14 days. You can also program in your browser to manage the acceptance of cookies on this site and, if necessary, block.
If you have questions about privacy, please contact our data protection officer: 99/59 74/3-1 Soi Onnutt Pravet / Pravet Bangkok * 10 250 E-mail: info at esiamcenter.com

8th Jurisdiction
Performance and jurisdiction for both parts is the location of Esiamcenter Trading Co., LTD.