Order Information
Can I check my order History?
-The first page of “My account” will display your previous orders.
-If you would like to check all orders history, please simply click “Show all orders” at the right top of previous order table.
-In order to view order details, please click “View” Button.
Can I view past delivery invoices?
Every order comes with separate delivery invoices. To view each delivery invoice, click into “View” and you will see all your order informations. Invoices contain important informations, such as payment total, Credit deductions (discount code), shipping and handling charges and items within the shipment.
Account management
How do I change my personal information?
-You may change your sign in and personal information such as name, sign in email address and telephone number from View or change my account information. After changing any information, click “Update” button.
-If you change to a new email address, this email address will be used for
- Sign in
- Receiving our welcome email, Order confirmation, Order processing (or Order Status) and Delivery Confirmation.
Please remember to sign in with your new email address next time and also make sure that your email address is not misspelled. For your safety, personal information can ONLY be changed by yourself from the “My Account” section which is encypted by SSL
How can I change my shipping address?
You may add, modify, or delete shipping address records from “View or change entries in my address book”. Simply click either the “Add new address”, “Edit” or “Delete” button to make modifications.
What is my address book?
-My address book contains information about your shipping and billing addresses. You may add, modify, or delete any information at “View or change entries in my address book”.
-The Primary address is simply reference address assigned to the profile when you created an account at the first time. Also, the Primary address will be used as the pre-selected shipping and billing address for order placed on our store by system default.
-A maximum of 5 address book entries allowed.
What should i do if I can’t log in to my account?
-The first suggestion would be for you to delete your browser cookies and cache. We find that this resolves 99% of login problems instantly.
-In Internet Explorer, you would simply follow this instruction;
- Click on ‘Tools > Internet Options’
- Click on the ‘Delete Cookies’ Button to delete the cookies from your computer
- ‘Delete Files’ to clear the browser’s cache. Now when you try and login, everything should work fine.
If you are still having problem, please send us an email for our assistance.
What should I do if I forget my password?
-Simply click on the ‘Forget your password?’ link at the login page. You need to enter the email address you registered your account with. And then, click ‘Submit’
-You will receive immediately an email with your requested new password. Please check your email spam folder if you do not receive our email.
-Your requested new password from us would be very difficult to remember. For that reason, you can change your new password by login > My account > Change my account password.
If you have forgotten your login username or password, Please enter your registered email address below and we will reset your account password for you. You will receive an email with your new password and activation link. (Please check youremail spam folder if you do not receive our emails).
After you activate the password, you will be able to login to the website again.
Once you login, you can change your password to something more memorable by going to the ‘Change your password’
Newsletter
How do I sign up for newsletter?
If you want commonly receive our newsletters and find out about latest promotion or News or our new products, click here and subscribe anytime.
Can I change my newsletter subscription settings?
Yes, you can. Simply, click here. This page allows you to unsubscribe from our Esiamcenter’s newsletter. Then, you enter your valid email address which you want to unsubscribe.
How can I change to unsubscribe?
There are 2 options for unsubscribe our newsletter
- Click at this link: unsubscribe. Then, you enter your valid email address which you want to unsubscribe.
- When you receive our Newsletter in your email, at the bottom of page will show the link which you can go directly to unsubscribe.
Why didn’t I receive Esiamcenter’s email or newsletter?
- Some free email services and email client software have filtered automatically the incoming emails as “Spam”. Please check in the “Email Spam Folder ” or “Trash/Bin folders”. If the email is there, mark it as ‘not spam’ or ‘report as not spam’. This option is provided already by your email account service (Yahoo, Hotmail, Gmail, etc.)
- Please do not block us or report our email as “Spam” in your email account. If you wish to unsubscribe to our email, please click here.Then, you enter your valid email address which you want to unsubscribe.
First time visitor
How do I sign up as a member?
Signing up to become our member of Esiamcenter.com is Very easy! Simply click Sign Up NOW!!
When you reach “Create a New Member account page”, create an account by entering
- your name
- your address ( this will be primary address for shipping and billing addresses)
- your Date of Birth
- Your email address (this email address will be used for signing in and receiving our welcome email, Order confirmation, Order processing/Order Status and Delivery Confirmation.)
- your password
Or see our shopping guide & order online with Mr. Esiamcenter. We hope our shopping guide flow chart can help you more or less.
Why should I sign up as member?
As a member of Esiamcenter, you can enjoy online shopping experience and many benefits are waiting for you!
- 5% Discount for your first order, we would like you to have good experience with shopping at Esiamcenter.com
- 100% Guaranteed satisfaction
- Quality assurance products
- Free Shipping Worldwide
- Attractive packaging with eco-friendly design and traditional wrapping, ready for gift giving
- 10 days exchange policy
- More…
Placing orders
How do I place an order?
The process is quick and easy :-) Just follow our shopping guide & order online with Mr. Esiamcenter. We hope our shopping guide flow chart can help you more or less.
Otherwise, Enjoy shopping with us by following these steps:
- Choose the items you would like to order,
- Press ‘Add to Cart’ button.
- You will be transferred to Your Shopping Cart Content where you can see and recheck all the items you have ordered in the shopping cart.
- You would like to buy more?? Click at ‘Continue shopping’.
- Finish shopping? Click at ‘Check Out’ button.
Notification: Once the order has been confirmed, you can not amend it. In case of any mistake, Please inform us as soon as possible with your order number and email address via email.
How do I know if Esiamcenter has received my order?
When you place an order, you will receive our Order confirmation which describes your order number and also confirms your ordered items. After that, you will receive the order update identifying your new status as a processing. This can be explained that we are processing your order. If you do not receive our email, Please check “Why didn’t I receive Esiamcenter’s email?”
Edit my order
Can I add more items after I’ve placed an order?
Once you order has been placed, you cannot modify or change the order from “My Account”. If your order has not yet shipped, however, you are able to add items by contacting our Customer Service as soon as possible. To make sure prompt service, please provide us the following information
- Your name and order number
- Item Title
If your order has already been shipped, Items cannot be added to your order.
Can I cancel items or orders after I’ve placed an order?
Yes, your order may be cancelled as long as they have not been processed yet, usually the next business day. Please contact us via email to cancel your order and we will let you know if your order has been processed, shipped or successfully cancelled.
Can I change the shipping address after I’ve placed an order?
Once you order has been placed, you cannot modify or change the shipping address from “My Account”. If you order has not yet shipped, however, you are able to change by contacting our Customer Service. Please contact us as soon as possible before delivery process starts.
If your order has already been shipped, your shipping address cannot be changed.
Gift wrapping
What is gift wrapping?
If you choose the gift wrapping option, we pride ourselves in individually hand wrapping each item, and it will be packed in our traditional style of package and presented immediately as a gift for yourself or a loved one.
How do I get my order/ items gift wrapped?
- Gift wrapping for specific items, simply, click at check box which specific Item you would like to have a Gift wrapping. We will wrap separately.
- Gift wrapping for All in a one, simply, check all check boxes. We will wrap all in one.
- Gift wrapping for all items but separately, simply, check all check boxes and write your request at “Special Instructions or Comments about Your order” field. Otherwise, your order will be wrapped as all in one.
Is Gift wrapping FREE?
Yes, we offer you a FREE gift wrapping for you.
I have added Gift wrapping to my order, Can I have the greeting card?
Yes, you can have it. After you finish shopping and click at check out, ‘Delivery Information’ page will be shown up. Please write your request at “Special Instructions or Comments about Your order” field including your message (such as the name of recipient, sender and a beautiful message)
Will the message be handwritten on the card?
Yes, we will hand-write your message directly on the card to give it a personal touch. Currently, we cannot offer different fonts.
Discount code /Discount Coupon/Redemption Code
How can I use my discount code/ discount coupon/Redemption Code?
How can I check that my discount code is still valid?
You can check your discount code is still valid or invalid by clicking at ‘Discount Coupons’. Simply, enter your discount code into your coupon field. And then, click at ‘Send’
Discount Coupon Information will show our discount offer for the discount coupon redemption code which you have entered.
Please take advantage of all coupons before their expiration date as expired coupons will not be extended.
Back Orders
If an item (Fisherman Pants and Shoulder Bag) is out of stock, they will be placed as backorder. We will notify you by email within 24 hours after receiving your order. We will deliver your shipment within the expected time frame; usually the items will be available within 2-4 weeks.
If you do not want the backorder, we; Esiamcenter, will personally help you to change your order by replaced new items or cancelled your order.
Credit card
How can I pay with my credit card?
We currently accept major international credit cards including VISA, MasterCard an American Express . You are also able to pay by CreditCard through PayPal without having an PayPal account
Why do I pay with my credit card by PayPal?
PayPal is the safer, easier way to pay online. Speed through checkout whenever you shop online
Secure.
- 100% protection against any unauthorized payments sent from your account
- Every purchase confirmed with an email receipt
Convenient
- Speed through checkout whenever you shop
- Pay with credit card, debit card, or bank account. Your choice
- No need to retype your financial information.
PayPal
Does Esiamcenter accept PayPal?
Yes, we do. In order to offer our customer reasonable prices, Esiamcenter relies upon Paypal for money transactions. Through PayPal, we accept Visa, MasterCard, American Express and Discover, and electronic checks.
What is PayPal?
PayPal is the faster, safer and easier way to pay online. The service allows members to send money without sharing financial information, with the flexibility to pay using their account balances, Bank accounts, credit cards or promotional financing.
PayPal has quickly become a global leader in online payment solutions with more than 70 millions active account worldwide. Available in 190 markets and 19 currencies around the world, PayPal enables global ecommerce by making payment possible across different locations, currencies, and Language. Located in San Jose, California. For more detailed information, click here paypal.com
How can I start using Paypal to pay for an Esiamcenter order?
If you don’t have a PayPal account, you will need to first open an account with PayPal. PayPal accepts payment in either money transfer or credit card payment.
If you have a PayPal account already, please log in.
In order to offer our customer reasonable prices, Esiamcenter relies upon PayPal for money transactions. Through PayPal, we accept Visa, MasterCard, American Express and Discover, and electronic checks.
How do I pay with PayPal?
To make payment through PayPal,
- Simply choose ‘PayPal’ Payment Option during checkout process.
- Then, click ‘Confirm Order’.
- The system will link automatically to PayPal’s official website. This page is called ‘Billing Information –PayPal’ and will show your total purchase from Esiamcenter.
- You will be informed an instructions on how to log in or how to create a PayPal account in order to complete your payment.
- After completed payment at PayPal, You will receive immediately an email with your order number. Please check your Email Spam Folder if you do not receive our email. Read more; Why didn’t I receive Esiamcenter’s email or newsletter? Topic.
Bank Transfer
Does Esiamcenter accept Direct Bank transfers?
Yes, we accept. Direct Bank transfers is another payment option and in convenience for our European Union customers and Australian customers.
How do I pay with Direct Bank Transfers?
To make payment through Direct Bank transfers,
- Simply choose ‘Bank Transfer’ Payment Option during checkout process.
- Then, click ‘Confirm Order’.
- You will receive immediately an email with your order number and our bank details. Please check your Email Spam Folder if you do not receive our email. Read more; Why didn’t I receive Esiamcenter’s email or newsletter? Topic.
Notification: Item will be delivered within 24 business hours (excluding holidays and weekends) after your payment has been cleared and confirmed. We will inform you about the delivery status when your item has been sent.
What courier service do Esiamcenter use?
Currently, we offer courier service by Thailand Post with 2 options
- Registered International Airmail. Delivery time takes 7-14 days. In peak times 7-21 days (Christmas, Valentines Day, Easter, Mothers Day or Halloween)
- Express DHL/FedEx Delivery time takes 3-5 days. In peak times 3-7 days (Christmas, Valentines Day, Easter, Mothers Day or Halloween)
In case of over 10 or 20 kg parcel, we will find other couriers such as UPS, DHL and FEDEX. And we will send you an estimate shipping rates which can save your shipping cost as much as possible.
What are the shipping rates?
Free Shipping Worldwide! There are NO overcharged fees for our customers.
Simply, add your favorite items into shopping cart and click at ‘Est. Shipping’ button. Our pop-up window will show Worldwide Free Shipping or Express Rates . It will show our shipping rates in relation to shipping methods (Worldwide Free Shipping by International Airmail and Express rates).
In case of over 10 or 20 kg parcel, we will make a shipping cost comparison among Thailand Post, DHL, UPS and FEDEX. And we will send you an estimate shipping rates which can save your shipping cost as much as possible.
When will my order be delivered?
Item will be delivered within 24 business hours (excluding holidays and weekends) after your payment has been cleared and confirmed. We will inform you about the delivery status when your item has been sent.
How long does it take for my delivery?
Currently, we offer courier service by Thailand Post with 2 options
- Registered International Airmail. Delivery time takes 7-14 days. In peak times 7-21 days (Christmas, Valentines Day, Easter, Mothers Day or Halloween)
- Express DHL/FedEx Delivery time takes 3-5 days. In peak times 3-7 days (Christmas, Valentines Day, Easter, Mothers Day or Halloween)
Will I have an order tracking number for my shipment?
Every shipment has order tracking number. Please provide us your order number via email. We will give your order tracking number in order to check your delivery status.
Which countries do Esiamcenter ship to?
We ship worldwide as the below list of countries. However, there are some countries which have difficulties in term of receiving item according to customs department.
| Afghanistan Albania Algeria Andorra Angola Anguilla Antigua And Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Botswana Brazil Brunei Darussalam Bulgaria Burkina Faso Burundi Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile Christmas Island Cocos (Keeling) Islands Colombia Comoros Costa Rica Cote D'ivoire Croatia (Local Name: Hrvatska) Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador |
Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France France, Metropolitan French Guiana French Polynesia Gabon Gambia Georgia Germany Gibraltar Greece Greenland Grenada Guadeloupe Guatemala Guinea Guinea-Bissau Guyana Haiti Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland Iran (Islamic Republic Of) Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Latvia Lebanon Lesotho Liberia Liechtenstein |
Lithuania Luxembourg Macau Macedonia, The Former Yugoslav Republic Of Madagascar Malawi Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States Of Moldova, Republic Of Monaco Mongolia Montserrat Morocco Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niue Norfolk Island Norway Pakistan Palau Panama Papua New Guinea Paraguay Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Lucia |
Saint Vincent And The Grenadines Samoa San Marino Sao Tome And Principe Saudi Arabia Senegal Seychelles Sierra Leone Slovakia (Slovak Republic) Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St. Helena Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tokelau Tunisia Turkey Turkmenistan Turks And Caicos Islands Ukraine United Arab Emirates United Kingdom United States Uzbekistan Vanuatu Venezuela Virgin Islands (British) Wallis And Futuna Islands Yugoslavia |
If you have any inquiry, please send us an email We are happy to answer all your inquiries.
How will Esiamcenter help me in case of import duties, taxes or fees?
Yes, we are happy to help our customers. Here are some tips from our prior experience.
As the following, you can get avoid of paying any fees;
- A maximum selling price of €45,00.According to this statement, you can send items as a gift to someone within the EU from outside EU with a maximum value of €45,00
- A maximum selling price of €22,00.You are able to order or purchase everywhere for your personal used with a maximum value of €22,00
The Selling price is the value of the goods and excludes packaging and postage. Therefore, the represent price on our site are selling price.
If you order several products and dispatch them to a single address, and the total sum of the purchase prices is more than € 45.00, you will be charged import duties. Therefore, we can offer you a dispatch order in a separate package. We will not charge you with any extra cost. This needs to be agreed between Esiamcenter and you as our customer. Otherwise, we will send it in one package.
It also depends on the customs judgment in term of the value of product. From prior experiences, our customers never paid any duties. However, we are not able to make any guarantees that it will not happen:
United States of America:At this moment, the rules are still unclear regarding import into the USA. American customers have had no problems or import duties to be paid.
Can Esiamcenter reimburse me if import duties, taxes or fees have been charged by Customs or Shipping Company?
All international orders are subject to duties, taxes and fees as determined by their local government. Since each country is different, Esiamcenter is not able to take responsibility in paying those duties. All duties, taxes and fees must be paid by the customer.
According to different requirements in different countries, it would be better to ensure with your government customs office and check out information about custom clearance, duties and taxes. Try to find out what the taxes are and how much you can buy without paying taxes.
Packaging
What will the package I receive look like?
For packaging, we pride ourselves in individually hand wrapping each item, and it will be packed in our traditional style of package and presented immediately as a gift for yourself or a loved one.
What is Esiamcenter’s Return policy?
Esiamcenter aims to guarantee that every customer is 100% satisfied. To help secure your satisfaction, we offer a 30-Day Money Back Guarantee. You can return within 7 days after receiving date. Shipping charges can not be refunded; we can only refund the selling price of the item returned. You will be credited back the exact amount you have paid.
*Your returned items must be in the same condition (New, Sealed or Un-Opened) that you received them. Used products are not refundable. We have the right to refuse products that are returned to us in used condition.
Please contact us within 48 hours if there is any mistake of your order.
Notification: Our products of Fisherman Pants and Shoulder Bag) might have a slightly differ in shape and color by 10% due to reason of the capacities of photos, computers and hand made products. As well these products (Fisherman Pants and Shoulder Bags) are made from natural materials. - We are not responsible for any damages caused by the third parties such as the delivery companies or customs investigation.
What should I do if I received wrong item?
We make every effort to avoid any mistake and keep you satisfied. In the event a wrong item was shipped, we will replace you with the correct item. The item must be sent back to us for an exchange with the correct item.
Defective or Damaged Goods
We are dedicated to providing our customer with the best service. In case of exchanges, we would like you to contact us immediately if your order arrives in defective or damaged condition. Items that arrive in defective or damaged condition will be replaced.
Notification: We are not responsible for any damages caused by the third parties such as the delivery companies or customs investigation.
How we deal with your sensitive information
Esiamcenter is committed to protect your privacy. This statement governs our privacy policies with respect to those who visit our site with or without business transaction and make use of the various services offered by Esiamcenter. In regards to privacy we highly respect the confidentiality of each and every one of our customers, contacts, newsletter subscribers, survey/questionnaires responses.
Your personally identifiable information will be encrypted and protected with the best encryption software in the industry (Secure Socket Layer). Esiamcenter shall not share or sell your personal or business information which we collect through our business operations. We collect information about you just for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.In term of credit card numbers, all of the payment information registers or logs in through Paypal, is protected by SSL with an encryption key length of 128 bits (the highest level commercially available). For more information: Visit PayPal security Center at www.paypal.com
Question and suggestion
If you have any questions or suggestions, Please do not hesitate to email us.
Not receiving Replies?
If you contacted us recently but have not received our reply, some free email services and email client software have filtered automatically the incoming emails as “Spam”. Please check in the “Email Spam Folder ” or “Trash/Bin folders”. If the email is there, mark it as ‘not spam’ or ‘report as not spam’. This option is provided already by your email account service (Yahoo, Hotmail, Gmail, etc.) Please do not block us or report our email as “Spam” in your email account.
If you see our domain address on the blacklist (unallowed/ blocked list of senders) of your email client/ email account service provider, please remove our domain address from the list. Please do not block or report us as Spam in your account email.
Please contact us again with your question after you have tried the above mention to be able to receive email from us.
